Knox Upholstery's Terms Of Service

Please read over the details of this page, sign at the bottom and email it back to us at: info@knoxupholstery.com

If you have any questions or concerns please bring it to our attention so we can create a custom TOS with you in mind.  

Booking & Fabric

Knox Upholstery is frequently booked out between 4-6 months at any given time, but sometimes exceptions can be made so please inquire.  To get onto the waitlist a 25% downpayment on the estimate is required to secure your place.

To bypass the downpayment you may purchase your fabric through Knox Upholstery (see link here: http://knoxupholstery.com/fabrics.html).  Keeping with industry standards fabric is non-refundable unless there is a flaw in the fabric. 

If you will be providing your own fabric please deliver your fabric on a roll (from your vendor) and not folded up in a bag as charges will be accessed for fabric that needs to be steamed or ironed at $5.00 per yard. Also please indicate, in writing attached to your roll, how many yards you have purchased, pattern name and from which vendor, when you deliver your fabric.

Will you provide you own fabric?     Yes        No

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Waitlist & Timeline

Since Knox Upholstery is frequently booked out 4-6 months at a time it is nearly impossible to give the client an exact start and completion date for their project.  While Knox Upholstery does everything in their power to stay on calendar please understand that life happens and the calendar can and may be disrupted at anytime.  Knox Upholstery will keep the client abreast of any conflicts or issues that may arrise which may affect their project.  Upholstery work if very similar to dominoes.  If one domino refuses to budge (i.e., a difficult project is more time-consuming) then the rest of the dominos are affected. If you need your project completed by a certain date please list it below and Knox Upholstery will contact you to discuss.

The date I need my project completed by is ________________     firm     or     approximate

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Estimates

All estimates are good for up to one year. Please note that your materials choice will impact the final cost.  You can roughly expect to add 10-20% to the estimate if you choose leather, choose a difficult or large pattern or a non-traditional material for your project.  It is highly recommended that you consult with Knox Upholstery about your fabric choice prior to purchase, whether you purchase your fabric through Knox Upholstery or from another source.

Just like a mechanic, not all conditions are known until you "open her up".  If Knox Upholstery determines that more work is required you will be contacted for approval prior to any work being done.  
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Rejection Of A Project/Sanitary Conditions

Knox Upholstery has the right to discontinue work on a project if the project is deemed to be unsanitary, contains bed bugs, etc.,  If this happens in your case you will be immediately called upon to retrieve your furniture as the furniture will reside outside the doors as to not contaminate the premises.  Knox Upholstery will not be held reliable for your furniture as it waits to be retrieved. You will have 3 days to retrieve your item(s).  After 3 days your property will be deemed abandoned and thrown out.  Fifty (50%) of your downpayment of the estimate will be forefitted and any fabric you purchased through Knox Upholstery will be returned to you (cut into or still in the packaging).  It is very important that you disclose any potential issues to Knox Upholstery prior to the piece arriving at Knox Upholstery so the appropriate precautions can be made.  Please vacuum your furniture thoroughly, including using the wand attachment, to get into the crevices.

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Abandonment

Once your project has been completed and the client contacted, the client has thirty (30) days to retrieve their project.  After thirty (30) days a $2.00 a day storage fee will be added to any outstanding balance or a new invoice will be created.  This balance must be paid at the time of retrieval.  As a courtesy for time any items left after Ninety (90) days will be considered abandoned and will either be thrown out or become the property of Knox Upholstery. 

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Misc

While your items are secure please note that Knox Upholstery is not responsible for fire, theft or any "acts of nature" from which your furniture succumb to.  While we don't see this as being an issue (we live on premises) one cannot rule out that which one cannot control.  

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